Staff Choice Awards 2018/19
Unsung Hero Award (Non-Clinical)

Mark Brown

Has been shortlisted for this award

Job title
Recovery College Lead 
Service
Recovery College 
Location
West Norfolk 

The nomination said...

Mark is a kind, friendly individual who on all my encounters with him has gone above and beyond. Whilst recently supporting Mark with some training for Service Users, Mark was fully engaged in the process, and provided myself and a colleague with invaluable support to overcome some IT issues we were experiencing, making calls to colleagues to resolve the issue for us.

He is always happy and engaging when you meet with him and demonstrates our Trust values exceptionally, looking for solutions, taking the time to care and is more than willing to share his knowledge to name just a few of his excellent qualities.

Mark also works closely with Service Users through the recovery college and demonstrates how we wish our Trust to be seen by our Service Users so well. He takes the time to listen to others and engage with them and should be credited for his positive attitude. I think Mark’s positivity and respect for others say it all.

Mark has kept the Recovery College running in great shape and helped it grow by nurturing staff and running many of the courses. Mark delivers a lot of the courses in King’s Lynn himself and service users, carers, and staff all benefit from this as the feedback from Recovery College is consistently good, and I have heard from people personally the benefit they’ve found from it. He not only ensures the Recovery College runs well but helps contribute to extra events such as the recent “isolation and loneliness in King’s Lynn” talk.

As a new member to the team myself, Mark has been very welcoming, and I know that his team find him very supportive, with Mark being responsible for nine people’s clinical and management supervision and he is always very supportive and open to hearing other people‚Äôs concerns. Mark is always approachable, happy to talk to and help everyone about, and will fight to make sure recovery college is getting the support it deserves for the good that it does and the integral role it plays.

He has a part time admin to support him but other than this, alongside the peer tutors, Mark organises the Recovery College courses himself; runs drop ins and the IMROC group, which meets monthly. He also gives up an evening every month to attend the Service User Forum in west Norfolk.

Mark’s passion for recovery and embedding collaborative working with service users in order to improve services comes across in every interaction he has with staff and service users. His team receive a very high number of positive compliments through the F & F test – which is another testimony to Mark’s commitment to seeking the views of service users and their families and striving to improve services based on their feedback. He is an ambassador for mental health services and we are very privileged.

The Recovery College courses in West Norfolk are generally all over-subscribed and this again evidences the success of this part of the service in the locality.

Recently Mark has also started to set up Recovery College taster courses in the ward areas to encourage patients to start considering the role of the Recovery College in their recovery journey. Mark has been an advocate for peer support workers and the importance of lived experience for as long as I have known him and dedicates much of his time to encouraging new peer tutors to join the thriving Recovery College in west Norfolk, and enabling existing PSW staff to be involved.

He is outstanding as he is genuinely committed to ensuring that the concepts of recovery and improving recovery through organisational change is at the heart of everything he does. Mark has had an amazing journey in our Trust and his commitment, passion and overwhelming success should be recognised.