Staff Choice Awards 2018/19
Unsung Hero Award (Clinical)

Paul Collier

Has been shortlisted for this award

Job title
Non-Medical Prescriber 
Service
Older Person’s Service 
Location
King’s Lynn, Norfolk 

The nomination said...

Paul has been working in a newly developed role within Older Person Service in West Norfolk as a Non-Medical Prescriber. In his new role, he has received many compliments from patients through the Family and Friends Test, which inspired me to ensure that all his hard work and commitment do not go unnoticed.

Recently it was noted by Marcus Hayward that “Paul Collier is frequently commended in returns for CT30 and we wanted to flag this up to you to ensure he is congratulated, not only for facilitating people having their say using FFT, but also for the excellent person-centred work he is clearly doing!”

Developing a Nurse Prescriber and Assessment Clinic in the Older Person Service in west Norfolk has led to improving rates of dementia diagnosis and ensuing that the service can meet the needs of the local population and meet key performance indicators. This means that more patients are seen in a timely way and supporting access to patients and carers where a specialist intervention is required. There are also reduced waiting lists in the older person service – and patients seen face-to-face by a prescribing specialist to discuss their diagnosis and treatment options.

Paul is outstanding because he has endeavoured to ensure that patients and carers have the opportunity to feedback about their experience of seeing him in his assessment and prescribing clinics. He always makes the time to obtain this feedback so that he and the wider service can benefit and continue to improve the service offered to patients. Paul receives more feedback than most staff and this has been noticed by senior members of the Trust. Paul has worked in NSFT for over 20 years and is a hard-working, passionate and committed nurse.