Staff Choice Awards 2018/19
Inspirational Leader Award

Andrew Lillywhite

Has been shortlisted for this award

Job title
Modern Matron 
Hammerton Court, Julian Hospital 
Norwich, Norfolk 

The nomination said...

Andrew Lillywhite, our Modern Matron is a supportive team player who puts service users and staff at the heart of his role. He enables and challenges staff to provide the best care possible, supporting staff with training, encouraging and empowering ward teams to solve clinical issues on the ward.

He is regularly on the wards working positively with staff to provide a safe and supported environment for our service users, including setting up of a podiatry clinic at the Julian.

Andrew is an amazing mentor, organising and personally providing training to all the clinical staff on his inpatient wards. His focus is to ensure that all his staff are fully looked after and feeling confident with their job role. Andrew personally ensures he connects with staff in groups and on a 1:1 basis. He is very aware of recognising wellbeing issues with staff, and will support them to ensure that their own wellbeing is fully cared for. Andrew has identified areas of training and supported staff to facilitate this. These include: newly qualified group for new starters; refresher training on seclusion, record keeping, Mental Health Act. Andrew also supports our Practice Educator in the management of the CLIP programme for student nurses.

Andrew empowers staff to lead and work through local projects, including Mental Health Observations and Engagement in pursuit of reduction of restrictive practice. Andrew maintains an active interest in the projects attending project meetings and supporting his staff. He strongly believes that our service user’s wellbeing is at the heart of everything that we do, and that staff skills and training underpin this.

He is a good role model for the Trust vision and values, supporting staff to be the best that they can, by engaging with them in a positive manner. Andrew maintains a great sense of humour which balances well with the difficult tasks within his role.

Andrew recently developed CQC check lists to encourage staff to engage and support them working with the inspectors in the recent inspection. This enabled staff to have the confidence to promote and share all the good work that takes place at the Julian Hospital.

Andrew is very supportive to all staff, maintaining the important fundamentals while supporting service users and staff. He has an open door policy and is also a visible presence on the wards. Andrew promotes and supports the inclusion of relatives and carers in the care pathway.

Andrew makes it a pleasure for his team to come to work which is why we call ourselves “Team Matron”! We appreciate the way he engages with staff equally on all levels, is a true leader, and gets things done. Andrew is a great example of “When the going gets tough, the tough get going”. He is a truly inspirational leader on quality improvements, and the whole team can see the impact that his leadership has made underpinning a ‘safer culture’ and markedly lifting staff morale.