Staff Choice Awards 2018/19
Clinical Achievement Award

Daisy Lo

Is a finalist for this award

Job title
Senior Clinical Pharmacist 

The nomination said...

Daisy has been pre-registration pharmacist tutor for a number of years. She has excelled at this task and worked to deadlines. She has taken time to mentor the pre-reg and especially to motivate and empower the pre-reg to qualify as a pharmacist.

Daisy produces a medicines safety update newsletter for the Trust every two months which highlights any safety concerns from medication. This is distributed to all staff. She regularly attends medicine safety update forums nationally and from these brings back initiatives to NSFT.

Daisy is a professional and valued member of the multidisciplinary meetings at the Julian Hospital. These meetings are attended by staff, service users and family or carers. She uses her expert knowledge of medication to guide staff, carers and service users through the complexities of the medication used. She is particularly good at knowing how to optimise medication. She is able to adapt her presentations to the people she is talking to, whether it is psychiatrists who have greater knowledge about medication to, perhaps, carers with limited knowledge. Daisy has spoken at carers forums for the Trust and also DCLL (Dementia and Complexity in Later Life). These can often be in the evening but Daisy will always take time to care about her service users.

Daisy supports non-medical prescribers (NMPs) and attends the forum meetings. She will often present an interesting topic about medication to guide and support NMPs on their prescribing pathway.

She has been appointed Medicines Safety Officer for NSFT. Since her appointment, she has successfully delivered on the following two projects:

  • Valproate is a medication used in bipolar disorder to help stabilise mood. It can cause severe abnormalities to the unborn child. In March this year the Government stated that valproate must no longer be given to any woman or girl able to have children unless she has a pregnancy prevention programme in place. Daisy analysed the information from the Government and has guided the Trust on the process of prescribing valproate in women of child-bearing age. She has created a valproate ‘toolkit’ on the pharmacy intranet page to guide prescribers through the process and the rationale behind it. Our Trust can successfully demonstrate that because of Daisy’s work, patients are fully informed before valproate is prescribed.
  • Daisy has also been successful with the “stop think…. is this the right drug?” campaign. All drug errors by nursing staff are recorded on Datix. From this, it became apparent that 42% of drug errors involved confusion between clopixol and depixol injections. Daisy designed stickers for the boxes of all intra-muscular injections saying “stop think……is this the right drug?” Posters were sent out to staff via the Communications Team. Confusing the two depot injections can potentially cause significant harm to an individual. Since the introduction of the campaign, there have been no errors recorded between the two injections which means this has been an incredible success in reducing harm to patients.

Daisy actively gets involved with her wards, is approachable and has become the ‘go-to pharmacist’ in older people’s services. She is currently reviewing the “Covert policy for drug administration” which is strictly followed in patients with dementia who refuse to take their medication. She is also reviewing the NICE dementia guidelines for the therapeutic advisory group which spans all CCGs and secondary care trusts.

She is widely respected in her area, so much so that she is frequently asked to speak collaboratively with both NSFT Psychiatrists and NNUH Consultant Physicians. At one particular event with eminent speakers, she spoke for an hour on “Emergent new psychopharmacoligical agents and physical health”. This talk highlighted the anti-cholinergic burden we subject our patients to with many of the medicines prescribed in psychiatry. These side effects can cause defects in cognition which can cause a decline in mental health.

She manages to fit in this extra work on top of her ward and clinical duties at the Julian Hospital and her role as Medicines Safety Officer for the Trust.

She never says that she is unable to do something and always manages to fit in any training requests from her staff and psychiatrists. She has produced training for her nurses on controlled drugs and the covert drug administration policy.

Daisy is not only highly intelligent but passionate about everything she does; she is a well-respected colleague.

She has worked for NSFT for a number of years and over this time I have watched her develop into a pharmacist respected by her peers and colleagues.

She is a caring and welcoming person and will always ‘go the extra mile’ to help someone, whether a patient or colleague. She consistently demonstrates high quality clinical care, ensuring the safety of medicines.

She has a busy family life with two young boys but manages to fit in an equally busy workload.

I believe she is a well-deserved recipient of this award, especially because she makes a difference to the lives of our patients in the older people’s services.